FAQ
Orders & Shipping
What Shipping Methods Are Available?
We offer free standard shipping on orders on orders over $50.
Orders under $50 are shipped at flat standard shipping fee of $4.99, and expedited shipping fee of $19.99.
Next Day shipping fee will be calculated based on your order.
Here is estimate if shipping time
Standard shipping : 1 - 7 Business Days
Expedite Shipping : 1 - 3 Business Days**
Next Day Shipping : 1 Business Day**
Next day and Expedited packages will ship the same day on orders placed before noon (EST).
Orders placed after this time will ship the following business day.**
Orders under $50 are shipped at flat standard shipping fee of $4.99, and expedited shipping fee of $19.99.
Next Day shipping fee will be calculated based on your order.
Here is estimate if shipping time
Standard shipping : 1 - 7 Business Days
Expedite Shipping : 1 - 3 Business Days**
Next Day Shipping : 1 Business Day**
Next day and Expedited packages will ship the same day on orders placed before noon (EST).
Orders placed after this time will ship the following business day.**
How can I track my order?
You will receive a shipping confirmation email with your order’s tracking information.
Track your order by clicking the link found in the shipping confirmation email.
Track your order by clicking the link found in the shipping confirmation email.
Can I cancel or change an order after I've placed it?
Please reply back to your order confirmation email ASAP to request change.
We may not be able to cancel or make change to your order as our team moves quickly to ship out once your order is placed.
We may not be able to cancel or make change to your order as our team moves quickly to ship out once your order is placed.
Returns
What is your return policy?
TANKA® product purchased on our website can be returned within 15 days of the purchase date for a full refund excluding shipping cost.
All merchandise must be returned unused with original hang tags.
Customers are responsible for all shipping expenses on the return of TANKA® product.
All sale items are not returnable. This return policy only applies to purchases from our online store.
If you are looking to return a J World product purchased from another retailer, please contact the retailer directly.
All merchandise must be returned unused with original hang tags.
Customers are responsible for all shipping expenses on the return of TANKA® product.
All sale items are not returnable. This return policy only applies to purchases from our online store.
If you are looking to return a J World product purchased from another retailer, please contact the retailer directly.
How do I start return processing?
Please request return by replying back to your order confirmation email.
Make sure to include reason for returns and your order number.
This return process only applies to purchases from our online store.
If you are looking to return a TANKA® product purchased from another retailer, please contact the retailer directly.
Make sure to include reason for returns and your order number.
This return process only applies to purchases from our online store.
If you are looking to return a TANKA® product purchased from another retailer, please contact the retailer directly.
Warranty
what is your warranty policy?
TANKA® products are warranted to be functional and free from manufacturing defects.
Covered time period carries from 1 to 5 years depending on product.
In the unlikely event of defects appearing in our products, we will promptly repair the item or replace the product (if it cannot be repaired) at no additional cost to the consumer.
This warranty does not apply to the following: accidental damage, normal fading and product damage that are a result from abuse of the product, or improper use or damage from a common carrier. It should be expected that wheels and moving parts will show wear after being used over a duration of time, and that eventually they may need to refurbished or replaced. This type of normal wear and tear is not covered by our warranty.
In the unlikely event of defects appearing in our products, we will promptly repair the item or replace the product (if it cannot be repaired) at no additional cost to the consumer.
This warranty does not apply to the following: accidental damage, normal fading and product damage that are a result from abuse of the product, or improper use or damage from a common carrier. It should be expected that wheels and moving parts will show wear after being used over a duration of time, and that eventually they may need to refurbished or replaced. This type of normal wear and tear is not covered by our warranty.
HOW DO I START THE WARRANTY CLAIM?
Please write to warranty@jworldsport.com
We will need pictures of defecitve product and purchase receipt from the retailer.
We will need pictures of defecitve product and purchase receipt from the retailer.
Wholesale
I am a reseller / distributor, who do I contact?
Thank you for your interest.
Please email sales@jworldsport.com with your contact information including name, location and website. Our international sales team will reach out to you.
Please email sales@jworldsport.com with your contact information including name, location and website. Our international sales team will reach out to you.